Frequently Asked Questions

Everything you need to know about bringing The Palmier into your home.

What is the typical shipping time for furniture and decor?

Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the selected white-glove service.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Are your textiles and wood products sustainably sourced?

Yes, at The Palmier, we prioritize ethical craftsmanship. Our wood is FSC-certified and our textiles use Oeko-Tex certified organic fibers whenever possible.

Do you offer interior design consultations?

We certainly do! We offer complimentary 30-minute virtual consultations to help you select the perfect pieces for your space and color palette.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.